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Hospitality Staffing UK
Job role in detail
GROUP OPS MANAGER
Operations Director - Independent Pub/Restaurant group - Lincolnshire
My client operates a portfolio of 6 venues in Lincolnshire, including a busy hotel, award winning Restaurant with Rooms & 4 Pubs with a split of wet/dry trade.
To support the growth of their business I looking to recruit an Operations Director to support the Managers at each site to maximise revenue, focus on standards, training, purchasing. You will have full P&L accountability and report into the owner.
The Operations Director must be an inspirational leader in order to meet the demands of this growing business. The venue are diverse so an ability to provide bespoke support and guidance to the unique demands of each is required.
Key responsibilities will include:
P&L accountable for all venues currently operated, and future openings
Manage operating standards that optimize returns on investments, increase sales and improve profits.
Analyse and report weekly on costs, sales and profits, meeting established budgetary guidelines.
Ensure good public relations, enhancing and preserving a good company image.
Oversee capital expenditure budgets/projects.
Set sales target for responsible areas and drive performance to ensure targets are achieved.
Provide input to Managers & Head Chefs to maximize the impact of local marketing.
Lead the team to ensure quality of management and proper staffing levels.
Coach, counsel and develop managers and staff in the achievement of their personal development plans.
Ensure all staff are aware of expectations and performance standards.
Ensure that any government regulations are upheld by all management and staff.
Ensure 100% customer satisfaction at all time
Ensure all restaurants operate at the highest standards of hospitality, product quality, customer service and health and safety.
Ensure customer complaints are resolved in a proper and swift manner.
·Must have experience of managing a reasonably large team & a flexible approach to management
·Needs to have a basic grasp of HR knowledge in terms of hiring, disciplining and dismissing staff
·Must be financially literate. Information can be supplied but they must be able to interpret the data and use it accordingly
·A good communicator
·Committed - it's not going to be an easy role!
·Ideally some buying, sourcing history from a previous role. E.g suppliers, pricing etc
A background within both branded and privately owned Pubs/Restaurants is essential.