Job Title: General Manager
Reports to: Group Operations Manager and Finance Director
Our client is a delightful country house hotel which is full of charm and character and has an excellent reputation locally for accommodation and dining. The venue offers 17 bedrooms all tastefully decorated along with Restaurant, bar and space for private events.
GENERAL SCOPE AND PURPOSE: Oversees all aspects of property management, including maximization of financial performance, guest satisfaction and staff development within established quality standards. Responsible for the hiring, training and discipline of all hotel staff. Manage event enquiries.
We are looking for an Operational GM who can help drive the hotel forward at an exciting time for the business. The ideal candidate will have a strong Food & Beverage background and work towards improving revenue across all key areas.
KEY DUTIES AND RESPONSIBILITIES:
1.Performs the role of “standard bearer” ensuring that each criteria in “standards” are communicated, understood, achieved and maintained by all staff.
2.Creates an operating environment that ensures consistent guest satisfaction.
3.Monitors the performance of the hotel through verification and analysis of guest satisfaction systems and reports and initiates corrective action.
4.Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints and initiates corrective action.
5.Prepares financial reports for management that clearly explain operational effectiveness, trends and variances.
6.Establish and maintain a pro-active human resources function to ensure employee motivation, training and development, wage and benefit administration and compliance with established labour regulations.
7.Executes marketing, sales and operational activities producing results that meet or exceed the hotel’s business plan.
8.Ensures good safety practices of employee and guests, assisting in the maintenance of proper emergency and security procedures.
9.Establish and maintains applicable preventative maintenance programs to protect the physical assets of the hotel.
10.Implement and maintains effective open-door communication system that crosses department lines in order to reach the employees.
11.Understands the government regulations affecting hotel’s operations, ensuring hotel is operated in compliance with all applicable laws, ordnances, regulations and requirements of any state or municipal authority.
12.Deals with the general public, customers, employees, union and government officials with tact and courtesy.
13.Plans and organizes the work of others.
14.Accepts full responsibility for managing an activity.
15.Up to date with food and beverage trends and best practice Other duties which may be assigned.
SUPERVISORY RESPONSIBILITY: typically, directly supervises up to 10 employees at the hotel, including all department heads. Indirectly supervises all hotel personnel. Carries out supervisory responsibilities in accordance with the Company policies, training programs and applicable laws. Responsibilities include recruiting, hiring, training, planning, assigning and working directly with employees. Appraising performance, rewarding and discipline employees, addressing complaints and resolving problems.
EDUCATION AND OR EXPERIENCE: Requires and occupationally- significant combination of vocational education, apprentice training, on-the- job training and essential experience in similar or less responsible skill level and management positions.
COMPUTER SKILLS: General Managers must have sufficient computer skills in order to be able to use, in a proficient manner, all Company issued software programs at the hotel, including but not limited to the following:
·Yield Management System programs
·Property Management System (PMS) programs
·Daily Revenue System programs
·Central Reservation System programs
·Company-issued Internet programs
·Company-issued electronic mail programs
This is an exciting opportunity for an experienced hotel operator.