Assistant Reservations Manager, £33,000, free onsite car parking, 2 days remote working per month. 4 star established and highly reputable hotel with over 200 bedrooms, adaptable ME& space for upto 250 that is strong in the M&E market.
The Assistant Reservations Manager plays a vital role in the efficient operation of the Hotel’s Reservations and Groups Department. This position is responsible for leading the reservations team, managing group bookings, and ensuring smooth coordination across departments to deliver an exceptional guest experience.
The ideal candidate will demonstrate strong organisational and leadership capabilities, coupled with excellent communication and analytical skills. This role requires a detail-oriented individual who can effectively manage systems and processes while fostering teamwork and service excellence.
Main Duties:
• Manage reservation enquiries via phone and email in line with hotel standards.
• Ensure accurate processing of all reservation requests, changes, and cancellations.
• Promote and coordinate group bookings to maximise revenue and repeat business.
• Communicate VIP bookings and special requests to relevant departments.
• Load rates, monitor competitor pricing, and apply yield strategies.
• Verify room availability, rate policies, guarantee conditions, and payment methods.
• Overseeing bookings and groups created in previous day to ensure they are inputted to the correct standard.
• Monitor accuracy of bookings, including allocations, rooming lists, and routing.
• Produce quotations, confirmations, and handovers for group bookings.
• To conduct hotel show rounds for clients and agencies in a professional manner.
• Implement blackout dates and review overbooking/sell-to-capacity strategies.
• Support front desk with setting booking standards and ensure bookings meet policy and guest expectations.