General Manager, Lincolnshire. Salary & benefits negotiable. 

We are seeking a dynamic and experienced General Manager to oversee the day-to-day operations of resort in Lincolnshire that comprises accommodation, golf and food & beverage. In this pivotal role, you will lead a diverse team, ensure high standards of customer service, and focus on driving financial growth. If you are passionate about hospitality and thrive in a fast-paced, seasonal environment, this is the perfect opportunity to showcase your leadership and operational expertise. Key areas of focus will be food & beverage operations, housekeeping and maintenance of the site.

Job Duties

• Oversee all aspects of the park’s operation, including accommodation, facilities, and grounds, ensuring smooth daily running and adherence to safety and quality standards.
• Ensure guests receive a high standard of service, promoting repeat business and positive reviews.
• Recruit, train, and develop staff, creating a motivated and high-performing team culture.
• Develop and execute strategies to drive occupancy, boost revenue, and maximise profitability.
• Monitor and manage the park’s budget, ensuring financial goals are met, and optimising resources for operational efficiency.
• Address any issues related to park facilities or guest experience, working quickly to resolve problems and maintain standards.
• Plan and prioritise work for individual team members or departments to meet annual park targets, maximising the efficient use of resources.
• Investigate and resolve operational issues such as equipment breakdowns or facility disruptions, ensuring swift and safe solutions.
• Tailor communication to suit the target audience, ensuring clarity in one-on-one and team discussions.
• Build high-performance teams through clear communication and strong leadership, promoting collaboration and shared goals.
• Foster a learning and development culture, encouraging team growth and professional development.

Requirements

• Proven experience in a similar managerial role, preferably within the hospitality, hotels, or holiday park industry.
• Strong leadership skills, with a proven track record in managing and developing teams.
• Excellent customer service skills, with a commitment to ensuring guest satisfaction.
• Strong interpersonal skills, able to build relationships with customers, staff, and stakeholders.
• Ability to work well under pressure, make sound decisions, and prioritise tasks effectively.
• Good knowledge of relevant IT systems, including Microsoft Word, Excel, and email.
• Adaptable to the seasonal nature of the business, with availability to work some weekends and holidays.